✨What you can do
Take dine-in, takeaway and delivery orders, send them to the kitchen (KOT), bill in seconds, run a fast counter with Quick sale, accept orders from your own website and run monthly mess members — with stock, staff and accounts updated for you.
Order typesDine-in at a table, Takeaway and Delivery with address and phone.
Kitchen (KOT)Each order goes to the kitchen as a ticket. Added dishes go as a new round, so the kitchen only sees what is new.
Quick saleA tap-tile counter for tea, juice and snacks — no table, no kitchen, one tap to take cash or card.
Website ordersCustomers order from your website; you accept and it goes to the kitchen.
MessMonthly meal members, daily meal tick, mess cut (leave) and one-step monthly bills.
OfflineIf the internet stops, keep billing. Bills sync by themselves when it comes back.
Your daily routine in 5 steps
- Open shiftcount the cash drawer
- Take orderstable, takeaway or delivery
- Kitchen cooksKOT / kitchen screen
- Bill & paycash, card or bank
- Close shiftZ report
This guide is for these business types
Restaurant / CafeteriaCafé / Juice ShopCatering Company
🧭Where to click
Business Console
Overview
Sales
Purchases
Finance
People
Business
Settings
Restaurant / Cafeteria
Restaurant Dashboard
New Order
Quick sale
Orders (bills)
Online orders
🛵 Deliveries
Kitchen / KOT
Menu & Ingredients
Reports
Find your section
After you sign in, look at the left menu. Below the common groups you will see a section for your business: Restaurant / Cafeteria. Everything in this guide starts from the items inside it.
The common groups (Sales, Purchases, Finance, People, Business, Settings) are the same for every business and are explained in Getting started.
🚀Day-1 setup
Do these once, in this order, before your first day of work.
Load your menu
- Open Menu & Ingredients. Add each dish with Add menu item: Name, Category, Price, photo, Vegetarian, Spice level and Preparation time.
- Kerala restaurant? Press Load Kerala menu to load a full menu with photos in one step, then change names and prices.
- Use Add-ons / extras for things like extra cheese or a bigger size.
Tip: Sample data (staff and expenses) can be removed any time with Remove sample data.
Add dining areas and tables
- Open Restaurant Dashboard → ⚙ Restaurant Setup → ＋ Add Area (e.g. Ground floor, Family room).
- Press ＋ Add Table and enter the table name and number of seats.
Set service charge, tax and printers
- In Restaurant Setup set the Service charge % and tax if you charge them.
- Open Settings → Devices & Printers to connect the receipt printer, kitchen printer and cash drawer. See the Devices guide.
🛠️Everyday tasks
Click a heading to open or close it. Steps are numbered in the order you press.
Take a dine-in order
- Press ＋ New Order → Dine-in → choose a free table and enter the number of Guests.
- Tap dishes to add them. Add a Kitchen note such as No onion, extra spicy.
- Press Send to Kitchen. The kitchen gets a KOT ticket.
Tip: To add more dishes later, open the order, add them and press Send to Kitchen again — only the new dishes print, marked ADD-ON · ROUND 2.
Move, split or merge a bill
- Open the order → More options → Move table · Guests · Split · Merge.
- Move to another table, update the guest count, Split into new order (pick the items) or Merge orders from another table.
Take payment and print the bill
- On the order press 💳 Pay. Choose Cash, Card or Bank. For cash, type the amount received to see the change.
- For card: enter the amount on the card machine, then confirm. Add the approval code if you want.
- Press Print Receipt or Share bill on WhatsApp.
Sell fast at the counter (Quick sale)
- Open Quick sale. Tap the tiles (tea, juice, snacks) to add them. Not on the list? Type the name and price on the right.
- Press Cash or Card — done. Use Edit quick tiles to choose your top items.
Run the kitchen screen
- Open Kitchen / KOT on a tablet or TV in the kitchen. Tickets show oldest first.
- Press Start cooking → then Mark ready →. Waiters see what is ready.
Accept website orders
- Open 🛒 Online orders. New orders beep and show a badge in the menu.
- Press Accept & send to kitchen or Reject with a reason. The customer sees the status on their tracking page.
- Switch ordering on in Website ordering settings: pickup, delivery, delivery charge, minimum order and ready time. Use Pause orders when the kitchen is full.
Good to know: See the Website & online orders guide for putting the cart on your website or WordPress.
Deliver with your own riders
- Open 🛵 Deliveries. Under Add a rider type the delivery boy's name, WhatsApp number, vehicle and ID. Under Delivery areas & charges add your areas (e.g. Al Sadd – 10, free over 150).
- Press Send page link on a rider: they get a private page on their phone (no login) with their orders, address, map, call button and the amount to collect.
- On a delivery order pick the Delivery area (its charge goes on the bill), then on the board choose the rider and press Assign → Out for delivery. Press Tell customer to WhatsApp the customer the rider's name and number.
- The rider presses Delivered · cash or Delivered · card (or Bring it back with a reason). Late orders turn red.
- When the rider comes back press Receive cash & bill: the cash with them is counted and their delivered orders are billed. See Delivery report for deliveries, cash and average time per rider and area.
Tip: A rider's link is private. If a phone is lost, press New link — the old link stops working.
Run the monthly mess
- Open Mess → Mess plans → Create plan (e.g. Full mess – 3 meals, monthly fee, mess-cut refund per day).
- New member: choose the customer and plan. Each day open Today's meals and tick who ate.
- Member going on leave? Add a Mess cut. At month end press Create all bills in Monthly bills; follow up in Mess dues.
Put up the weekly mess menu
- Mess → Plans & menu → 📋 Add weekly menu on a plan. Type the dishes for each day and meal (e.g. Friday lunch: Chicken biryani) and press Save menu.
- Today's menu shows at the top of Today's meals.
- Press Share weekly menu on WhatsApp and pick your members' group or broadcast list, or Print for the notice board. You can also send it one by one.
Tip: Each plan has its own menu — Full mess and Lunch only can differ.
Charge extras (chicken, egg…) on the monthly bill
- Add your extras once in 🍗 Extras: name and price (e.g. Chicken curry 5, Egg 1.5).
- On Today's meals press ＋ Extra under the member and tap the item — or type another item and price.
- Extras wait and are added to the member's next mess bill as their own lines. A member who is leaving? Open the member → Bill extras now.
Delivered meals or eat at the shop
- Open the member → tick the Delivered meals (e.g. lunch) and type the Delivery address. Other meals are eaten at the shop.
- The meal counts on Today's meals show how many eat at the shop and how many are delivered; delivered meals have a 🛵 mark.
- Open 🛵 Delivery for the list with addresses: press Send list to delivery boy on WhatsApp or print it, and press Mark delivered as each one goes.
Open and close the shift
- Open Restaurant Dashboard → ◷ Shift Control → Open Shift and count the cash drawer.
- At closing press Close Shift, count the cash and press Print Z Report. Any difference is shown as Variance.
⚙️What the system does for you
- Every bill creates an invoice, posts to your accounts and reduces ingredient stock if you use recipes.
- Added dishes go to the kitchen as a new round — the kitchen never cooks the same dish twice.
- Website orders beep in the app; with auto-accept on they go straight to the kitchen.
- If the internet stops, the POS keeps working and syncs the bills when it is back.
- Mess bills include the mess-cut refund for long leaves and the extras taken, automatically.
- Every served meal records whether it was eaten at the shop or delivered.
📈Reports & numbers
| Report / number | What it tells you |
|---|---|
| Sales today / this month | Bills, average bill and payment mix |
| Orders (bills) | Every bill with filters for type, table, customer and date |
| Shifts & Z reports | Cash expected vs counted for each shift |
| Food waste | What was thrown away and its cost |
| Mess dues | Who still has to pay, including extras-only bills |
| Mess delivery | Today's delivery list per meal |
Also open Analytics for sales, expenses and profit charts.
🏷️Status guide
| Status | Meaning |
|---|---|
| New | Order taken, not yet sent to kitchen |
| Preparing | Kitchen is cooking |
| Ready | Ready to serve or hand over |
| Paid | Bill closed |
| Cancelled | Order cancelled |
❓Common questions
The kitchen printed my add-on dishes again — why?
It prints only the new round. Older dishes are not printed again. Check the ticket says ADD-ON · ROUND.
Can I bill without internet?
Yes. Use Offline POS. Bills are saved on the device and sync automatically. The invoice number comes after sync.
Do I need a printer?
No. You can share the bill on WhatsApp. A printer makes the counter faster.
Can customers order from my Hostinger / WordPress website?
Yes — install the Ledgo WordPress plugin and switch on website ordering. See the Website & online orders guide.
Stuck? We are one message away.
Send us a screenshot on WhatsApp +974 3398 2304 and tell us what you were trying to do.