Refund & Cancellation Policy
Every new account starts with a free trial, so you can try BookPilot before you pay. This policy explains when we refund subscription payments made to Loop Technologies for BookPilot.
1. Free trial
Nothing is charged during the free trial. If you do not choose a plan, nothing is charged afterwards either.
2. Your first payment — 7-day refund
If you are not happy after your first paid subscription, ask us within 7 days of that payment and we will refund it in full. After that, or for later renewals, payments are not refundable for the period already started.
3. When we always refund
- You were charged twice, or charged the wrong amount.
- You were charged but the payment did not activate your subscription and we cannot fix it.
- We close the service or your account for a reason that is not your fault — we refund the unused part of the period you paid for.
4. Cancelling
There is no contract to cancel: plans are paid in advance and are not charged again automatically. To stop, simply do not renew. You keep access until the end of the period you paid for, and you can export your data at any time.
5. Changing plans
You can change your plan on the Billing page at any time. The new plan's price applies from your next payment. Changing plan does not give a refund for the period you already paid for.
6. How to ask for a refund
Contact us using the details below with your business name, the payment date and amount, and the reason. We reply within 3 working days.
7. How refunds are paid
Approved refunds are sent back to the card or account that paid, through our payment provider. Banks usually show the money within 5–14 working days. Payments made by bank transfer are refunded by bank transfer.
8. Payments to your own business
This policy covers payments to us for BookPilot only. Refunds for things your customers buy from your business (including online orders and invoices paid with a pay-now link) are decided by you, under your own refund policy.
Contact us
Loop Technologies
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Email: support@looptechnologies.in
WhatsApp / phone: +974 3398 2304