✨What you can do
Track every cycle by serial number and warranty, sell spares and accessories, and manage repair jobs with service tickets.
Your daily routine in 5 steps
- Add productsmodels + spares
- Add cycle unitsone per serial
- Sellcycle or POS
- Service ticketrepair jobs
- Reportsstock & tickets
🧭Where to click
Find your section
After you sign in, look at the left menu. Below the common groups you will see a section for your business: Cycle Shop. Everything in this guide starts from the items inside it.
The common groups (Sales, Purchases, Finance, People, Business, Settings) are the same for every business and are explained in Getting started.
🚀Day-1 setup
Do these once, in this order, before your first day of work.
Add brands, categories and products
- Open Brands (e.g. Hero, Hercules, Giant), Categories (Cycles, Spares, Accessories) and Units (pcs).
- Open Products → + Add product for each cycle model and spare part.
🛠️Everyday tasks
Click a heading to open or close it. Steps are numbered in the order you press.
Add a cycle unit (each physical cycle)
- Open Cycle Units → + Add unit.
- Choose the Product (model), type the Serial number, Warranty (months) and Purchase price. Keep status In Stock.
Sell a cycle
- On Cycle Units press Sell next to the cycle.
- Choose the Customer, Sale price and Sold date. You will see “Sold … (#serial)”.
Open a service ticket
- Open Service Tickets → + New ticket.
- Choose the Customer. If the cycle was bought from you pick it in Cycle; otherwise type a Cycle description.
- Describe the Issue, optionally choose Staff, and set Received date. Save.
Move the ticket along
- Press Start when work begins (status In progress).
- Press Complete when the repair is done.
- Press Deliver when the customer collects the cycle.
Sell spares and accessories
- Use Sales → POS — search the item, add it to the cart and complete the sale.
Check your numbers
- Open Reports to see cycles In stock, Sold, Revenue and Open tickets.
⚙️What the system does for you
- Selling a cycle creates an invoice and marks the unit as Sold.
- Spare-part sales reduce stock and post to your books automatically.
- The dashboard shows how many tickets are still open.
📈Reports & numbers
| Report / number | What it tells you |
|---|---|
| In stock | Cycles you can sell now |
| Sold | Cycles sold |
| Revenue | Money earned from cycle sales |
| Open tickets | Repairs not yet delivered |
Also open Analytics for sales, expenses and profit charts.
🏷️Status guide
| Status | Meaning |
|---|---|
| In Stock | Ready to sell |
| Sold | Sold to a customer |
| Returned | Returned by customer |
| Received | Ticket opened |
| In Progress | Being repaired |
| Completed | Repair done |
| Delivered | Given back to customer |
❓Common questions
Can I edit a cycle’s details?
Yes — press Edit on the Cycle Units page. A unit with service tickets cannot be deleted.
Can I open a ticket for a cycle I did not sell?
Yes. Leave the cycle empty and type a description like “Blue Hero 26-inch”.
Stuck? We are one message away.
Send us a screenshot on WhatsApp +974 3398 2304 and tell us what you were trying to do.